Frequently Asked Questions
How do i commission a custom product from the knotty burner?
Custom Orders
Please visit my Custom Orders Form, to fill out a questionnaire of your product of choice. - i.e. custom cutting board, ornament, pet portrait, painting, digital art, etc.
Please be specific and include as many details as possible.
I will contact you using the information provided, with further details of your custom creation- estimate, time, price, shipping, etc.
If you have already submitted a form for a custom product, and have been contacted for further details, you will receive an email confirmation of order within 1-3 days.
How Long will my order take?
All orders are shipped via USPS, including tracking and insurance, or another mail service upon request. The Knotty Burner currently only ships within the U.S., including Alaska and Hawaii. Shipping rates may differ according to size and weight of order. Applicable shipping charges will be added at checkout for shop items.
In-stock shop items will be shipped within 1-3 days of purchase.
Custom Orders; shipping time will depend on several factors, including but not limited to, current commissions, complexity of project, or orders that are ahead of your request. This will be discussed when contacted after form has been submitted.
If you have any additional questions regarding shipping times, rates and mail services, please Contact Me.
A minimum deposit of $25.00 is required for custom orders. The deposit will be included in the total cost of the piece. Orders must be paid in full prior to shipment and all payments are processed via PayPal. Shipping costs are added to the total cost of the order and vary depending on size and available shipping rates.